3. Communication Rules with BASICSchool

• Communication with Teachers and School Staff
  Students and parents are not allowed to privately communicate with teachers or school staff. Requesting private phone numbers, sending messages via social media, or arranging private lessons is strictly prohibited. All communication with teachers and staff must take place either at school or through official school channels.
   

• Official Communication Channels
  Communication with the administration, teachers, and the principal is conducted via Viber, email, or the contact form available on the eSystem, which is accessible on the school’s website. Phone calls are permitted only in urgent situations. The school responds to all inquiries in writing, and parents are also required to use written forms of communication.
   

• Respectful Address and Conduct
  During their time at the school, as well as in written and verbal communication, students and parents must address teachers, school staff, and the principal with respect and use formal language. In cases of inappropriate behavior, the school will issue a warning to students and parents.
   

• Notifications via Viber Communities
  The school uses Viber communities to send important notifications. Parents are required to regularly and carefully monitor these notifications. The school is not obliged to individually notify parents who choose not to read these messages, nor will it respond to phone calls regarding the same.
   

• Comments and Interference with School Decisions
  Students and parents are not allowed to comment on school decisions via Viber communities or public gatherings. For any disagreements or inquiries, parents are required to personally contact the administration or the principal.
   

• Feedback Policy
  Parents and students can submit feedback regarding the school’s operations via the official feedback form available on the eSystem through the school’s website. These comments will be considered during the evaluation and improvement of school processes.
   

• Contacting the Principal
  Parents must first address their inquiries to the school administration through the established channels. They may contact the principal in writing (via email) only if the administration is unable to provide answers to their questions.
   

• Response Time
  The school’s response time for inquiries made via Viber is 24 hours, and for those made via email or the eSystem form, it is 72 hours from the time the message is received.